chore: 添加静态资源文件和版本配置文件
添加大量图片、字体、音频等静态资源文件，包括用户界面图片、模板文件和安装界面素材 添加系统版本配置文件(.version)和常量定义文件(.constant) 更新供应商依赖文件，包括Symfony VarDumper组件和相关许可证文件 添加验证码配置文件(captcha.php)和.gitignore规则
This commit is contained in:
314
app/controller/kefu/Service.php
Normal file
314
app/controller/kefu/Service.php
Normal file
@@ -0,0 +1,314 @@
|
||||
<?php
|
||||
// +----------------------------------------------------------------------
|
||||
// | CRMEB [ CRMEB赋能开发者，助力企业发展 ]
|
||||
// +----------------------------------------------------------------------
|
||||
// | Copyright (c) 2016~2026 https://www.crmeb.com All rights reserved.
|
||||
// +----------------------------------------------------------------------
|
||||
// | Licensed CRMEB并不是自由软件，未经许可不能去掉CRMEB相关版权
|
||||
// +----------------------------------------------------------------------
|
||||
// | Author: CRMEB Team <admin@crmeb.com>
|
||||
// +----------------------------------------------------------------------
|
||||
|
||||
namespace app\controller\kefu;
|
||||
|
||||
use app\Request;
|
||||
use think\annotation\Inject;
|
||||
use app\services\kefu\KefuServices;
|
||||
use app\services\other\CategoryServices;
|
||||
use app\validate\kefu\SpeechcraftValidate;
|
||||
use app\services\message\service\StoreServiceSpeechcraftServices;
|
||||
use think\db\exception\DataNotFoundException;
|
||||
use think\db\exception\DbException;
|
||||
use think\db\exception\ModelNotFoundException;
|
||||
|
||||
/**
|
||||
* Class Service
|
||||
* @package app\kefuapi\controller
|
||||
*/
|
||||
class Service extends AuthController
|
||||
{
|
||||
|
||||
/**
|
||||
* @var KefuServices
|
||||
*/
|
||||
#[Inject]
|
||||
protected KefuServices $services;
|
||||
|
||||
/**
|
||||
* 转接客服列表
|
||||
* @param Request $request
|
||||
* @param int $uid
|
||||
* @return mixed
|
||||
* @throws DataNotFoundException
|
||||
* @throws DbException
|
||||
* @throws ModelNotFoundException
|
||||
*/
|
||||
public function getServiceList(Request $request, $uid = 0)
|
||||
{
|
||||
$where = $request->getMore([
|
||||
['nickname', ''],
|
||||
]);
|
||||
return $this->success($this->services->getServiceList($where, [$this->kefuInfo['uid'], $uid]));
|
||||
}
|
||||
|
||||
/**
|
||||
* 话术列表
|
||||
* @param Request $request
|
||||
* @param StoreServiceSpeechcraftServices $services
|
||||
* @return mixed
|
||||
* @throws DataNotFoundException
|
||||
* @throws DbException
|
||||
* @throws ModelNotFoundException
|
||||
*/
|
||||
public function getSpeechcraftList(Request $request, StoreServiceSpeechcraftServices $services)
|
||||
{
|
||||
$where = $request->getMore([
|
||||
['title', ''],
|
||||
['cate_id', ''],
|
||||
['type', 0]
|
||||
]);
|
||||
if ($where['type']) {
|
||||
$where['kefu_id'] = $this->kefuId;
|
||||
} else {
|
||||
$where['kefu_id'] = 0;
|
||||
}
|
||||
$data = $services->getSpeechcraftList($where);
|
||||
return $this->success($data['list']);
|
||||
}
|
||||
|
||||
/**
|
||||
* 添加分类
|
||||
* @param Request $request
|
||||
* @param CategoryServices $services
|
||||
* @return mixed
|
||||
*/
|
||||
public function saveCate(Request $request, CategoryServices $services)
|
||||
{
|
||||
$data = $request->postMore([
|
||||
['name', ''],
|
||||
[['sort', 'd'], 0],
|
||||
]);
|
||||
|
||||
if (!$data['name']) {
|
||||
return $this->fail('分类名称不能为空');
|
||||
}
|
||||
$data['add_time'] = time();
|
||||
$data['owner_id'] = $this->kefuId;
|
||||
$data['type'] = 0;
|
||||
$data['group'] = 1;
|
||||
|
||||
$services->save($data);
|
||||
return $this->success('添加成功');
|
||||
}
|
||||
|
||||
/**
|
||||
* 修改分类
|
||||
* @param Request $request
|
||||
* @param CategoryServices $services
|
||||
* @param $id
|
||||
* @return mixed
|
||||
*/
|
||||
public function editCate(Request $request, CategoryServices $services, $id)
|
||||
{
|
||||
$data = $request->postMore([
|
||||
['name', ''],
|
||||
[['sort', 'd'], 0],
|
||||
]);
|
||||
|
||||
if (!$data['name']) {
|
||||
return $this->fail('分类不能为空');
|
||||
}
|
||||
|
||||
$cateInfo = $services->get($id);
|
||||
if (!$cateInfo) {
|
||||
return $this->fail('分类没有查到无法删除');
|
||||
}
|
||||
$cateInfo->name = $data['name'];
|
||||
$cateInfo->sort = $data['sort'];
|
||||
|
||||
if ($cateInfo->save()) {
|
||||
return $this->success('分类修改成功');
|
||||
} else {
|
||||
return $this->fail('分类没有查到无法删除');
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 删除分类
|
||||
* @param CategoryServices $services
|
||||
* @param $id
|
||||
* @return mixed
|
||||
*/
|
||||
public function deleteCate(CategoryServices $services, $id)
|
||||
{
|
||||
$cateInfo = $services->get($id);
|
||||
if (!$cateInfo) {
|
||||
return $this->fail('分类不存在');
|
||||
}
|
||||
|
||||
if ($cateInfo->delete()) {
|
||||
return $this->success('删除成功');
|
||||
} else {
|
||||
return $this->fail('删除失败');
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 获取当前客服分类
|
||||
* @param CategoryServices $services
|
||||
* @param $type
|
||||
* @return mixed
|
||||
* @throws DataNotFoundException
|
||||
* @throws DbException
|
||||
* @throws ModelNotFoundException
|
||||
*/
|
||||
public function getCateList(CategoryServices $services, $type)
|
||||
{
|
||||
return $this->success($services->getCateList(['owner_id' => $type ? $this->kefuId : 0, 'type' => 0, 'group' => 1], ['id', 'name', 'sort']));
|
||||
}
|
||||
|
||||
/**
|
||||
* 添加话术
|
||||
* @param Request $request
|
||||
* @param StoreServiceSpeechcraftServices $services
|
||||
* @param CategoryServices $categoryServices
|
||||
* @return mixed
|
||||
*/
|
||||
public function saveSpeechcraft(Request $request, StoreServiceSpeechcraftServices $services, CategoryServices $categoryServices)
|
||||
{
|
||||
$data = $request->postMore([
|
||||
['title', ''],
|
||||
['cate_id', 0],
|
||||
['message', ''],
|
||||
['sort', 0]
|
||||
]);
|
||||
|
||||
validate(SpeechcraftValidate::class)->check($data);
|
||||
|
||||
if (!$categoryServices->count(['owner_id' => $this->kefuId, 'type' => 0, 'id' => $data['cate_id']])) {
|
||||
return $this->fail('您选择的分类不存在');
|
||||
}
|
||||
if ($services->count(['message' => $data['message']])) {
|
||||
return $this->fail('添加的内容重复');
|
||||
}
|
||||
$data['add_time'] = time();
|
||||
$data['kefu_id'] = $this->kefuId;
|
||||
|
||||
$res = $services->save($data);
|
||||
if ($res) {
|
||||
return $this->success('添加话术成功', $res->toArray());
|
||||
} else {
|
||||
return $this->fail('添加话术失败');
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 修改话术
|
||||
* @param Request $request
|
||||
* @param StoreServiceSpeechcraftServices $services
|
||||
* @param CategoryServices $categoryServices
|
||||
* @param $id
|
||||
* @return mixed
|
||||
*/
|
||||
public function editSpeechcraft(Request $request, StoreServiceSpeechcraftServices $services, CategoryServices $categoryServices, $id)
|
||||
{
|
||||
$data = $request->postMore([
|
||||
['title', ''],
|
||||
['cate_id', 0],
|
||||
['message', ''],
|
||||
]);
|
||||
|
||||
if (!$data['message']) {
|
||||
return $this->fail('话术标题内容不能为空');
|
||||
}
|
||||
if (!$categoryServices->count(['owner_id' => $this->kefuId, 'type' => 0, 'id' => $data['cate_id']])) {
|
||||
return $this->fail('您选择的分类不存在');
|
||||
}
|
||||
$speechcraft = $services->get($id);
|
||||
if (!$speechcraft) {
|
||||
return $this->fail('话术没有被查到');
|
||||
}
|
||||
if (!$speechcraft->kefu_id) {
|
||||
return $this->fail('公共话术不能修改');
|
||||
}
|
||||
$speechcraft->title = $data['title'];
|
||||
if ($data['cate_id']) {
|
||||
$speechcraft->cate_id = $data['cate_id'];
|
||||
}
|
||||
$speechcraft->message = $data['message'];
|
||||
|
||||
if ($speechcraft->save()) {
|
||||
return $this->success('修改成功');
|
||||
} else {
|
||||
return $this->fail('修改失败');
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 删除话术
|
||||
* @param StoreServiceSpeechcraftServices $services
|
||||
* @param $id
|
||||
* @return mixed
|
||||
*/
|
||||
public function deleteSpeechcraft(StoreServiceSpeechcraftServices $services, $id)
|
||||
{
|
||||
$speechcraft = $services->get($id);
|
||||
if (!$speechcraft) {
|
||||
return $this->fail('话术没有被查到');
|
||||
}
|
||||
if ($speechcraft->delete()) {
|
||||
return $this->success('删除成功');
|
||||
} else {
|
||||
return $this->fail('删除失败');
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* 聊天记录
|
||||
* @param Request $request
|
||||
* @return mixed
|
||||
* @throws DataNotFoundException
|
||||
* @throws DbException
|
||||
* @throws ModelNotFoundException
|
||||
*/
|
||||
public function getChatList(Request $request)
|
||||
{
|
||||
[$uid, $upperId, $is_tourist] = $request->postMore([
|
||||
['uid', 0],
|
||||
['upperId', 0],
|
||||
['is_tourist', 0],
|
||||
], true);
|
||||
if (!$uid) {
|
||||
return $this->fail('缺少参数');
|
||||
}
|
||||
return $this->success($this->services->getChatList($this->kefuInfo['uid'], $uid, (int)$upperId, $is_tourist));
|
||||
}
|
||||
|
||||
/**
|
||||
* 当前客服详细信息
|
||||
* @return mixed
|
||||
*/
|
||||
public function getServiceInfo()
|
||||
{
|
||||
$this->kefuInfo['site_name'] = sys_config('site_name');
|
||||
$this->kefuInfo['config_export_open'] = sys_config('config_export_open');
|
||||
return $this->success($this->kefuInfo->toArray());
|
||||
}
|
||||
|
||||
/**
|
||||
* 客服转接
|
||||
* @return mixed
|
||||
*/
|
||||
public function transfer()
|
||||
{
|
||||
[$kefuToUid, $uid] = $this->request->postMore([
|
||||
['kefuToUid', 0],
|
||||
['uid', 0]
|
||||
], true);
|
||||
if (!$kefuToUid || !$uid) {
|
||||
return $this->fail('缺少转接人id');
|
||||
}
|
||||
$this->services->setTransfer($this->kefuInfo['uid'], (int)$uid, (int)$kefuToUid);
|
||||
return $this->success('转接成功');
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user